Pricing and shipping
What it costs, line by line
Three parts: the goods, the service fee and the shipping. Nothing else is added.
The goods
You pay what the goods cost in the store. When you order we do not know the exact price, so the amount at checkout is an estimate.
Once the receipt is registered, the final price is recalculated. If it was cheaper you get the difference back; if it was more expensive you pay the difference.
Service fee
The service fee is €12.00 per order plus 10% of the value of the goods. It covers the shopping run, the packing and the handling of your order.
Shipping
Shipping depends on the weight of the parcel, including packaging. A parcel can weigh up to 30 kg.
| Parcel weight | Shipping |
|---|---|
| Up to 2 kg | €16.00 |
| Up to 5 kg | €20.00 |
| Up to 10 kg | €26.00 |
| Up to 20 kg | €38.00 |
| Up to 30 kg | €48.00 |
| Parcel weight | Shipping |
|---|---|
| Up to 2 kg | €17.00 |
| Up to 5 kg | €21.00 |
| Up to 10 kg | €28.00 |
| Up to 20 kg | €40.00 |
| Up to 30 kg | €50.00 |
The shipping prices are sample values until real carrier quotes have been entered.
Worked example
- Goods (estimated)
- €100.00
- Service fee (€12.00 + 10%)
- €22.00
- Shipping to the Netherlands, 4.3 kg parcel
- €20.00
- Total (estimated)
- €142.00
Minimum order
The minimum order is €80 of goods. Fee and shipping do not count towards it. Your list shows how much is missing.
Common questions
Why are the prices estimates?
Shelf prices change and we do not know the exact cost until we are at the till. So you first pay an estimated amount. Once the receipt is registered you can see it on your order page, and the difference is refunded or added.
What does the service cost?
You pay for the goods, a service fee of €12 plus 10% of the value of the goods, and shipping by parcel weight. The full breakdown is shown before you order. The minimum order is €80 of goods.
How is shipping calculated?
By the weight of the parcel, including packaging. You see the estimated shipping while you build your list, and the shipping tiers for each country are on the Pricing and shipping page. A parcel can weigh up to 30 kg.
Will there be customs or extra charges?
Sweden, the Netherlands and Belgium are all in the EU, so ordinary groceries are not cleared through customs on the way.