Questions and answers

A shopping service for Swedes living abroad. You write a shopping list, we buy the items in ordinary Swedish stores and post them as a parcel to your address in the Netherlands or Belgium.

Shelf prices change and we do not know the exact cost until we are at the till. So you first pay an estimated amount. Once the receipt is registered you can see it on your order page, and the difference is refunded or added.

You pay for the goods, a service fee of €12 plus 10% of the value of the goods, and shipping by parcel weight. The full breakdown is shown before you order. The minimum order is €80 of goods.

We message you on your order page with a suggestion, for example another brand or size. You approve or decline. If you decline, we do not buy the item, and you only pay for what is on the receipt.

For now dry goods and other things that travel well at room temperature: sweets, coffee, crispbread, jam, tube caviar and the like. Pick from the favourites or type your own items. We cannot ship chilled or frozen food.

The Netherlands and Belgium.

By the weight of the parcel, including packaging. You see the estimated shipping while you build your list, and the shipping tiers for each country are on the Pricing and shipping page. A parcel can weigh up to 30 kg.

Your order page shows the status, a timeline of every step and, once the parcel has shipped, the carrier and tracking number. You can find the order again with the order number and your e-mail address.

The easiest way is to send a message from your order page. It goes straight to the person shopping your order.

Before you have paid, you can cancel the order yourself on the order page. If you have already paid, message us on the order page as soon as possible. The terms have the details.

Sweden, the Netherlands and Belgium are all in the EU, so ordinary groceries are not cleared through customs on the way.

Card payment through a payment provider is being connected. Until then the site runs in demo mode and no real payments are taken.