Terms
Terms and conditions
How a purchase with us works, in plain language.
1. Who we are
Company details (name, registration number, address) will be added before launch.
2. The service
TheExpatShop is a shopping service. You ask us to buy the items on your list in Swedish stores and send them to the address you give in the Netherlands or Belgium. We do not sell the goods from our own stock.
3. Ordering
The minimum order is €80 of goods. A parcel can weigh up to 30 kg.
When you have placed an order you receive an order number. We only start shopping once the order has been paid.
4. Prices and payment
The price at checkout consists of the estimated value of the goods, the service fee and shipping. The goods prices are estimates.
When we have shopped, the receipt is registered on your order. The value of the goods is adjusted to the actual amount on the receipt: you get the difference back if it was cheaper and pay it if it was more expensive. The service fee and shipping are not changed by the adjustment.
Receipts in Swedish kronor are converted to euro at the rate that applies when the receipt is registered.
5. Missing items and substitutions
If an item is sold out or only available in another brand or size, we send a suggestion to your order page. We do not buy a substitute without your approval. Items you decline, or that cannot be found, are not bought and not charged.
6. Delivery
The parcel is handed to a carrier and sent to the address you have given. The carrier and tracking number are shown on your order page. You are responsible for the address being correct.
7. Cancellation, right of withdrawal and refunds
Before the order has been paid you can cancel it yourself on the order page at no cost.
If you want to cancel after payment, message us on the order page as soon as possible.
Your rights under mandatory consumer law always apply and are not limited by these terms.
Draft: this section must be confirmed by the business before launch.
8. Damaged or incorrect goods
If something is damaged or wrong when the parcel arrives, message us on the order page with a description of the problem and we will sort it out together. Your statutory rights as a consumer apply.
Draft: this section must be confirmed by the business before launch.
9. Personal data
How we handle your details is described in the privacy policy.
10. Contact
A customer support e-mail address will be added before launch.